Shipping policy
Status updates
Upon confirming all shipping and billing details, an e-mail confirmation will be sent to the email address you provided. You can also check the status of your order by logging into your account. Click on "view order status" to review order status and to obtain a tracking number.
How can I change or cancel my order?
Please call us at (828) 585-6822 or email sales@spiritex.net immediately after placing your order to make any changes. There may be some instances where we are unable to modify your order, we apologize for any inconvenience and will do our best to assist you.
When will I be charged?
If the item is in stock, you will be charged when the order is placed. If you're asked to submit a PO, a 30% deposit will be required up front and the remainder due when the goods are ready to ship.
My item is back-ordered, what does that mean?
We will notify you of estimated ship date or if it is sold out and we can not fill your order. If you're notified of a back order status and don’t want to wait on the backordered items, please email sales@spiritex.net with your order number in the subject line. In the body of the email write, “I’d like to be refunded for this order.”
How long until my order ships?
Items in stock will be shipped within three (3-5) business days.
If you're asked to submit a PO for fabric not currently in stock, turn time is typically 6-8 weeks for black, natural, and peroxide white (PFD). For colors existing in our library, turn time is 8-10 weeks. Custom colors take 10-12 weeks.
How will my order be shipped?
All orders currently in stock will ship out within 3-5 business days from the date of the order (unless the order is placed on the weekend). We do not ship out on Saturdays or Sundays. We will ship via the method you choose during check out. Production orders will take 6-10 weeks and shipping will be coordinated based on order size when the goods are ready to ship
We will only ship via USPS priority or UPS to ensure the delivery of your merchandise. USPS is used for small orders (less than 10 yards and sample swatches). USPS will not ship fabric rolls.
If you have a UPS shipper number that you’d like us to use, please check “Pick Up” in the shipping options and include the shipper number along with the address attributed to the UPS account in the order notes.
UPS will not deliver to PO boxes.
USPS will not deliver fabric rolls. We can't ship anything over 10 yards via USPS.
Do you ship internationally?
Yes-we ship internationally. We will work with you and your own broker to coordinate pick ups. Any additional duties and taxes assessed by customs is the customer’s responsibility. Please be aware that all international orders, no matter which shipping option is used, may be subject to additional duties, import taxes, brokerage or customs fees upon delivery. These fees are calculated by customs officials, and are difficult to estimate prior to shipment. Packages may take longer to get to international destinations, and we are unable control or prevent this type of delay.