WHAT IS YOUR MINIMUM ORDER?
Orders of single swatches and swatch sets, or as little as 1-yard and as much as 10,000+ yards or even more can be placed through the website. Please note that in stock yardage is consistently rotating and is largely meant to be used for sampling. You are welcome to order what we have but it is strongly advised to place a PO for production yardage and to not rely on our stock for your own production needs.
We regularly stock Black and Natural in all of our styles; however, colors are seasonal and are primarily ordered for our own private label use and once they’re gone, they may not be reproduced. While we’re happy to yard out what we have available seasonally, many colors often times require a minimum of 7 rolls for solids and 14 rolls for stripes. This seven roll minimum can be mixed and matched between two styles. Ex 5 Rolls - Blueberry - Heavy Terry (10356) & 2 Rolls - Blueberry - 1 x 1 Baby Rib (20390)
HOW DO I GET WHOLESALE PRICING OR A PRICE BREAK?
The cart will automatically update/calculate the pricing based on the quantity you purchase. A list of price breaks can be seen in the grid within each product page. A convenient list of our fabrics and their price breaks can also be found as a PDF here.
CAN I ORDER A SAMPLE SWATCH?
Yes, all of our fabric is available in sample swatches by clicking the "order sample" button within the product page.
HOW DO I PLACE AN ORDER?
Orders are placed directly through the site or via a Purchase Order emailed to firstname.lastname@example.org. For production orders we require a formalized PO or website order with all relevant billing and shipping information before we’re able to process your order. When you have decided on a product that you wish to purchase, click into the product page then on the box located to the right of where it says “Quantity.” Type in the quantity desired. The cart will automatically adjust the price based on the quantity ordered. For a sample swatch of any of our fabrics, simply click the box entitled "Order sample." After clicking “Add to Cart”, you’ll be directed to the checkout page where you can either continue continue shopping, or checkout.. If you wish to remove an item from your cart, click the “Remove” button. When you are through shopping, click “Checkout” to proceed to checkout. Then follow the prompts to enter your shipping information and payment.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept: Visa, Mastercard, American Express, Discover, Paypal, and e-checks.
WHEN WILL I BE CHARGED?
If the item is in stock, you will be charged when the order is placed. If you're asked to submit a PO, a 30% deposit will be required up front with the remainder due when the good are ready to ship.
HOW CAN I CHECK MY ORDER’S STATUS?
When your order is processed and shipped, a UPS or USPS tracking number will be uploaded to your online account. To check your order’s status, log into your account and click on “view order status.” Here you will be given your tracking ID. You will be able to use this number to track the status of your shipment at any time by going to www.ups.com or www.usps.com and entering the number in the appropriate field. We do not share your email address with anyone.
WHAT IF I AM NOTIFIED OF A BACKORDER OR OUT OF STOCK STATUS?
We won’t ship an incomplete order without contacting you first. If an item on your order goes out of stock between the time the order is placed and when it is processed for shipping (as it does sometimes happen), we will contact you to offer alternatives, if any. We will also give you any information about back-ordering the item, if this is possible.
WHAT IF I NEED TO CANCEL OR CHANGE MY ORDER?
There may be some instances where we are unable to modify your order, we apologize for any inconvenience and will do our best to assist you. If you need to add items to your order, please place a separate order for any item not in your original order. If you need to cancel the order or change quantities, please contact us via email at email@example.com For product return instructions please see the Shipping & Return Policy. Custom orders and orders that require a deposit can not be canceled but larger quantity modifications may be possible