Refund policy

How do I make a return?

Spiritex will accept uncut defective merchandise within 14 days with a 30% restocking fee. Return authorization is not required. Return shipping is the responsibility of the customer unless proven defective. We do not accept returns that have strong odors. Please keep your purchases away from pets, smoke, and perfume until you are sure you want to keep them. Please ship back to us the item(s) you would like to return via your preferred shipping method, with the original invoice number, and indicate whether you would like to exchange it for another item of if you would like to return it all together. Items will be refunded in the manner of the original payment. You are responsible for return shipping and the 30% restocking fee.

Color matching is not guaranteed. To ensure that the color is what you want, IT IS YOUR RESPONSIBILITY TO VERFIY, prior to purchasing yardage. You can order samples and sample swatches to ensure that your screen is portraying the color correctly.  

Please note, packages must be returned by a carrier that can provide guarantee of delivery. Spiritex is not responsible for packages lost during return shipment. We suggest using USPS Priority, UPS, or FED EX for reliable delivery with tracking numbers.

Returns less than a full roll will not be accepted unless proven defective. While we strive to manufacture the highest quality knit fabric, defects occur sometimes. Industry standards allow a 5% defect rate.

If you feel a roll is defective, DO NOT cut into the roll. Please contact sales@spiritex.net if you encounter a defect.

Fabric returns that are not defective will be responsible for return shipping and a 30% restocking fee.

***USPS WILL NOT SHIP FABRIC ROLLS, ANYTHING GREATER THAN 10 YARDS IS CONSIDERED A ROLL***

Send Returns to:

Spiritex Returns

41 Meadow St.

Winsted, CT 06098

How long do I have to make a return or exchange?

Spiritex will accept uncut or defective merchandise for return or exchange within 14 days of shipping date. Most returns are processed within ten business days of receipt in our warehouse. We will send you an email confirming that your return has been processed.

How will my return be credited?

Your return will be credited back to the original method of payment used to make the purchase. If you paid with a gift certificate a new gift certificate will be issued for the amount of the credit and emailed to you.